Refund policy

Last updated: October 2, 2026

All sales are final

Every ring we sell is either one of a kind or made for you, so all sales are final. We don’t offer returns or exchanges once your order is placed.

That’s why we’d much rather answer every question before you buy. Email alan@finejewelscollection.com or book a call and we’ll walk you through the stone, the setting and the size.

Classic ring deposits

The $100 deposit that reserves a Classic ring comes off the full price of the ring. Like the ring itself, it is non-refundable once paid.

Each Classic ring is one of a kind. If the ring you reserved has already sold by the time your deposit comes through, we’ll contact you right away and either refund your deposit in full or apply it to another ring — your choice.

Custom rings

Because every custom ring is designed and made specifically for you, custom orders can’t be returned or exchanged. We work with you on the CAD design until it’s right before anything is made.

2-year craftsmanship warranty

Every ring is covered by our 2-year craftsmanship warranty. If something goes wrong with our work — a manufacturing defect, a loose prong — we’ll repair it at no cost. The warranty doesn’t cover loss, theft or accidental damage.

If something’s wrong when you receive it

Please check your ring when you pick it up. If it’s damaged or isn’t the ring you ordered, email alan@finejewelscollection.com right away and we’ll make it right.

Fine Jewels Collection · 543 Grant Avenue, San Francisco, CA 94108