Frequently Asked Questions
What makes us different?
Our in-house process cuts out extra markups. From the jeweler's bench straight to you. If you have an idea, we can bring it to life.
Do you offer a warranty or guarantee?
Every ring comes with a complimentary 3-year craftsmanship warranty. Should anything ever need attention, our team will handle the repair with care.
How does the custom ring process work?
We follow a simple four-step process:
Step 1 – Share Your Vision: You send us a photo, idea, or description.
Step 2 – Design + Quote: We create a design and send you a quote.
Step 3 – CAD Approval: You’ll review a 3D model before we move forward.
Step 4 – Final Creation: Once approved, we handcraft your ring and get it ready for delivery.
Do you have a physical storefront?
We operate primarily online, but clients are welcome to visit our San Francisco location to see and try on rings in person.
543 Grant Ave, San Francisco, CA, 94108
Do you offer payment plans?
Yes! You easily split up your payments with Affirm and Klarna.
"Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners:affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license."