Custom Engagement Ring FAQ | Fine Jewels Collection

Help Centre

Frequently Asked Questions

Everything you need to know about designing a custom engagement ring with Fine Jewels Collection. If you don't see your question here, feel free to contact us — we're always happy to help.

Getting Started

Buying an engagement ring shouldn't feel overwhelming. We take the time to understand what you're looking for, explain your options clearly, and guide you through every decision without pressure. Every ring is made to order and designed around you, with honest advice, transparent pricing, and exceptional craftsmanship from start to finish.

Simply share your ideas, inspiration photos, or Pinterest board with us. We'll help you choose the right diamond, setting, metal, and design details before creating a professional CAD rendering for your approval. Once you're happy with the design, we'll begin crafting your ring.

That's completely normal. Most of our clients have never purchased an engagement ring before. Whether you have a photo, Pinterest board, or only a few ideas, we'll guide you through the process and help you create a ring that fits your style and budget.

Yes. Whether it's a Pinterest inspiration, Instagram post, or another ring you love, we can recreate the design while customizing it to your preferred diamond, metal, and personal style.

Absolutely. Every custom ring includes a detailed CAD rendering before production begins. You'll have the opportunity to review the design and request revisions before we start crafting your ring.

Diamonds

Yes. We offer both natural and IGI-certified lab-grown diamonds. We'll explain the differences between each option and help you choose the diamond that best fits your preferences and budget.

Yes. Every center diamond comes with an independent grading report from either IGI or GIA, depending on the diamond you choose.

Absolutely. We'll source several diamonds based on your budget and preferences, then walk you through each option so you can choose the one that's right for you.

Yes. If you already own a diamond or gemstone, we can incorporate it into a custom engagement ring or redesign an existing piece into something new.

Lab-grown and natural diamonds have the same physical, chemical, and optical properties. The main differences are how they're formed and their price. We'll explain both options and help you decide which is the best fit for you.

Pricing & Payments

Every ring is unique, so pricing depends on the diamond, metal, and design you choose. We'll provide a transparent quote before production begins, so you'll know exactly what you're paying for with no hidden fees or surprise costs.

Yes. We offer interest-free payment plans through Klarna and Affirm for those who qualify. You can split your payments into manageable installments during checkout.

No. We'll discuss payment options with you before production begins. Once your design is approved, we'll provide clear payment instructions before moving forward.

Production & Timeline

Most custom engagement rings are completed within 10–14 business days after your design is approved. If you have a proposal date or special occasion in mind, let us know and we'll do our best to accommodate your timeline.

In many cases, yes. If you have a specific deadline, contact us before placing your order and we'll let you know what's possible.

Ring Care & Warranty

Yes. Most engagement rings can be resized if needed. Every custom ring includes one complimentary resize, and we're happy to help determine the best fit if adjustments are needed after your proposal.

Don't worry. We can help estimate the correct size based on a few simple questions. If adjustments are needed after the proposal, your complimentary resize has you covered.

Every custom ring is backed by our 2-year craftsmanship warranty for added peace of mind. The warranty covers manufacturing defects, polishing, prong tightening when needed, and one complimentary ring resize. If you ever experience an issue related to our craftsmanship, we'll make it right.

Warm water, mild dish soap, and a soft toothbrush are all you need for regular cleaning at home. We also recommend having your ring professionally inspected and cleaned periodically to keep it looking its best.

Shipping & Consultations

Yes. We work with clients throughout the United States through video consultations. You'll receive the same personalized guidance and custom design experience no matter where you're located.

Appointments are recommended for the best experience, but they're not required. You can schedule an in-person consultation or meet with us virtually.

Yes. We offer complimentary insured shipping throughout the United States. Every ring is securely packaged and fully insured during transit.

Yes. If you're local to San Francisco or visiting the area, you're welcome to pick up your completed ring in person by appointment.

Wedding Bands

Absolutely. We design matching wedding bands for engagement rings we create, and we're also happy to make a custom wedding band to pair with an existing engagement ring.

We recommend planning ahead whenever possible. Designing both rings together helps ensure they fit comfortably, sit flush, and complement each other beautifully.

Still have a question?

If you couldn't find the answer you're looking for, we'd love to help. Reach out through our contact form or schedule a consultation, and we'll be happy to answer your questions.